Help
Questions and answers
For cyclists
Where do the ratings come from?
From independent cycling publications such as BikeRadar, Cycling Weekly and BikePerfect. We summarise their verdicts and always link to the full review. Velonary does not write reviews.
How is the average rating calculated?
Each publication’s rating is converted to a scale of 5, and the average of those ratings is shown. Every review behind it is listed on the product page.
Can brands pay for better ratings?
No. Advertisers can buy clearly labelled ad placements, but they cannot change ratings, reviews or the order of reviews.
A product detail is wrong. What can I do?
Tell us through the contact form with the page address and the correct information.
For brands
How do I correct our product information?
Send the correction through the contact form (“Brand or product data”) from your company email. Verified brand tools for editing details yourself are coming.
How do we get the “Verified brand” badge?
We confirm you represent the brand – usually through your company email domain or your website’s domain. Start through the contact form.
For advertisers
What does advertising cost?
You pay only per click, with no subscriptions or set-up fees. Rates are shown in your account after you sign in.
How do I use a promo code?
Sign in, open Billing and enter the code under “Have a promo code?”. The credit is added to your balance at once.
Which clicks are free?
Clicks from bots, repeat clicks from the same visitor within 30 minutes and clicks after your daily budget is used.
How long does ad review take?
Usually the same working day. You’ll see the status in your campaign list.
Can I get a refund?
Unused paid balance is refunded when you close your account. Promo credit has no cash value. See the advertising terms.
For publishers
How do our reviews appear?
With your publication’s name, the author, a short summary (rating, pros, cons and a one-line verdict) and a prominent link to the full article. We respect robots.txt.
Can we request a correction or opt out?
Yes. Use the contact form (“Publisher”) and we will act on it promptly.
Privacy
Do you track me?
No. There are no analytics or advertising cookies, and ads are chosen by page content. See cookies and storage.
How do I get or delete my data?
Use the contact form and choose “Privacy request”.